Information for Buyers

Purchases

Alma Mater is an online marketplace used to facilitate the sale and purchase of various products. On our website, Suppliers can list their goods for sale and you can browse, select, order and purchase goods that are displayed on this website. Any order placed through Alma Mater is an agreement by you to the Supplier to purchase a particular Good or Goods in accordance with these Terms.

When the Supplier receives your order, then an agreement is formed between you and the Supplier for that particular Good or Goods. We will notify you via email that the Supplier has fulfilled your order. Further, the Suppliers reserve the right to accept or reject an order you make using our Website for any reason.

Since we only serve as an agent between you and the Supplier we are not part of any agreement between you and the Supplier.

Repairs, refunds and replacements.

If the Goods are damaged or not of acceptable quality, please contact support@almamateru.com for assistance with a return or refund. Alma Mater will work with the Supplier on a resolution on your behalf.

Unfortunately, we and our Sellers are unable to provide a refund for the following products: personalized items, perfumes, body, hand, arms or leg cream, made-to-order furniture, undergarments, earrings for pierced ears and makeup items that have been used or opened.

All items must be returned within 30 days from the date you receive the Goods and must be shipped by the original purchaser. Further, all items must be returned to the Supplier in their original packaging complete with any accessories. If the aforementioned conditions are not met, the Supplier reserves the right to deny a return.

Product Care

If you have damaged the Goods yourself, or you have failed to take proper care of the Goods, the Supplier may not be able to provide you with a repair, refund or replacement. Please reach out to support@almamateru.com for assistance or questions.

Exchange

Exchanges for undamaged Goods must be initiated by contacting support@almamateru.com. Shipping costs for exchanges come at the cost of the Buyer.

Shipping Information

While all effort is made to ensure that Goods purchased from our Website will be processed by the Supplier within 2 – 7 business days of receiving your order, we or the Supplier cannot guarantee processing times. Our Suppliers generally use third party delivery companies to delivery your order. By placing an order for Goods you agree that your details, such as name, contact numbers, delivery address, will be passed to those third parties.

When the Suppliers fulfill your order, they will provide you with a tracking number so that you can track the delivery of your order. Further, you agree that notwithstanding anything in these Terms, we or our Suppliers are not liable with respect to any loss, damage, cost or expense you or any third party suffers as a result of a change in delivery times or delay in delivery.

If you ask for the Good to be left at a delivery address, we or our Sellers are not responsible for loss, damage or theft of Goods once the Goods are delivered to that address. Some people may also prefer to have their Goods shipped to a business address as an additional precaution. Further, if you require Goods that you have ordered to be redirected to an address other than your original order address, our Suppliers may charge you a reasonable fee for doing this.

Service Region

Alma Mater services and ships within USA at this time.

Pricing

All prices shown on Alma Mater are in United States Dollars (USD). Prices are set by the Suppliers.

Website Use

This website must not be used for any illegal or unauthorized purpose. The website must not be hacked and/or any adaptations made to any aspect of the website. Posting of advertisements or links to any other websites, including but not limited to social networking sites, is not allowed without express written permission from Alma Mater.

User Responsibility

The user represents and warrants that they are of sufficient legal age to use the website and to create binding legal obligations for any liability they may incur as a result of the use of the website. The user agrees to be responsible for all of their use of the website (as well as for use of their username and password(s) by others, including without limitation, minors living with them). The user agrees to supervise all usage by minors of the website under their name or account.

Unacceptable Content

Alma Mater encourages all users of our site to report any inappropriate content the Contact Us page. Alma Mater will not manually screen all postings and therefore welcomes the assistance from the community where possible.

Users of the site understand that exposure to inappropriate content may occur and browsing of the website is at the user's own risk.

Warranties

Alma Mater offers an "as is" service. Alma Mater does not supply any warranties in relation to content represented on the website.

Disputes

Alma Mater is released from any claims arising from disputes between users and members of the website, including disputes between Suppliers and Buyers, between Suppliers and Suppliers, and between Buyers and Buyers.

Definitions

Supplier: Supplier is defined as the person who created the original work or product. They have the right to sell their products via the Alma Mater website.

Buyer: Buyer is defined as the person who has made a purchase on the Alma Mater website through an online payment.

Member: Member is defined as any person who has created an account on the website, whether they are an Supplier or a Buyer.

User: User is defined as any person, member or not, who browses or uses the website for any purpose.

Content: Content is defined as data, text, images, usernames, graphics, photos, paintings, drawings, artworks, profiles or links or any other information whatsoever that is posted by Alma Mater or a member of the website.

Artwork: Artwork is defined as any piece of original work that is offered for sale on or sold via the website.

Copyright: Copyright protects the original expression of ideas, not the ideas themselves. It is free and automatically safeguards your original works of art from copying and certain other uses. For more information refer to the information sheets on Artists & Copyright, Infringement, or the Copyright Act 1968.

Original: Original is defined as a primary and original work, as opposed to any copy, reproduction or imitation. Copies and reproductions are not considered original for the purposes of these terms and conditions. Copyright must belong to the creator of an artwork in order for it to be considered original.

Disclaimer

Alma Mater does not represent or guarantee that the service or the website, or any other website that is accessible using a hyperlink from this website will be current, or free from errors or viruses.

The user acknowledges that the service or the website may be affected by outages, faults or delays. Such outages, faults or delays may be caused by factors, including but not limited to technical difficulties with the performance or operation of software, equipment or systems, traffic or technical difficulties with the Internet or infrastructure failures.

Alma Mater does not warrant that any members' uploads to this website will be protected against loss or misuse or alteration by third parties. Alma Mater does not warrant that all uploaded content will be available on our website. If Alma Mater elects in its sole discretion to make available content on its website, it does not warrant that it will be available within a certain time frame. Alma Mater reserves the right to cancel and refund any sale made through the website.

It is the responsibility of the user to ensure that they are not exposed to viruses, Trojan horses or any other code of a destructive nature.

Alma Mater does not accept responsibility for any loss or damage, however, caused (including through negligence), that users may directly or indirectly suffer in connection with their use of this website or any linked website, nor does it accept any responsibility for any such loss arising out of a user's use of or reliance on information contained on or accessed through this website.

To the extent permitted by law, any condition or warranty that would otherwise be implied into these Terms and Conditions of Use is hereby excluded.

Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following:

  • If the breach relates to goods:
  • and if the breach relates to services:

This disclaimer does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.